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Great Customer Service on the Telephone

by Kristin ANDERSON

Publisher - AMACOM

My Siswa Place - Finances/Business Management eLib eBook Portal

From Apps:

    My Siswa Place - Finances/Business Management

Category - Business & Management

This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service.

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